Returns & Exchanges
At The Old Mill, we take pride in the quality of our artisanal food products and want you to be completely satisfied with your purchase. Due to the perishable nature of our goods, we offer a 30-day satisfaction guarantee to ensure every meal meets our high standards.
Contact Support
Reach out to our customer service team via email or phone within 30 days of receipt to initiate your return or report a quality issue.
Provide Order Details
Include your order number and a brief description of the issue; for damaged items, please attach a photo of the packaging and product.
Receive Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) or confirm your eligibility for a direct replacement.
Refund or Replacement
Once approved, we will either ship a fresh replacement at no cost to you or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing