Frequently Asked Questions
Everything you need to know about our artisanal mill products and services.
How do you ensure the freshness of your stone-ground flours?
We mill our grains in small batches using traditional stone burrs. Each bag is dated and sealed immediately after grinding to preserve the natural oils and nutrients found in the grain.
Do you offer shipping for perishable items?
Yes, we ship nationwide. Perishable goods like our specialty cheeses and smoked meats are shipped in insulated packaging with cold packs via expedited shipping to ensure they arrive in perfect condition.
Are your products organic or non-GMO?
The majority of our grains are sourced from local farms that utilize non-GMO seeds. While not all items are certified organic, we prioritize sustainable farming practices and natural processing methods.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on food products. However, if your order is damaged or if there is an error, please contact us within 48 hours for a full replacement or refund.
Do you accommodate dietary restrictions or allergies?
We provide detailed ingredient lists for all our mixes and pantry staples. Please note that our facility processes wheat, corn, and nuts, so we cannot guarantee a completely allergen-free environment for those with severe sensitivities.
How should I store my Old Mill pantry staples?
For maximum shelf life, we recommend storing flours and cornmeals in a cool, dry place. For long-term storage (over 3 months), keeping them in the refrigerator or freezer helps maintain flavor and prevents spoilage.